Support Plan Comparison

Terms & Conditions

活动对象:便宜云服务器电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动时间: 2020年8月12日-2020年9月11日

活动期间,便宜云服务器用户通过活动页面购买云服务,或使用上云礼包优惠券在便宜云服务器官网新购云服务,累计新购实付付费金额达到一定额度,可兑换相应的实物礼品。活动优惠券可在本活动页面中“上云礼包”等方式获取,在便宜云服务器官网直接购买(未使用年中云钜惠活动优惠券)或参与其他活动的订单付费金额不计入统计范围内;

活动对象:便宜云服务器电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动对象:便宜云服务器电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动时间: 2020年8月12日-2020年9月11日

活动期间,便宜云服务器用户通过活动页面购买云服务,或使用上云礼包优惠券在便宜云服务器官网新购云服务,累计新购实付付费金额达到一定额度,可兑换相应的实物礼品。活动优惠券可在本活动页面中“上云礼包”等方式获取,在便宜云服务器官网直接购买(未使用年中云钜惠活动优惠券)或参与其他活动的订单付费金额不计入统计范围内;

活动对象:便宜云服务器电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动对象:便宜云服务器电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

活动时间: 2020年8月12日-2020年9月11日

活动期间,便宜云服务器用户通过活动页面购买云服务,或使用上云礼包优惠券在便宜云服务器官网新购云服务,累计新购实付付费金额达到一定额度,可兑换相应的实物礼品。活动优惠券可在本活动页面中“上云礼包”等方式获取,在便宜云服务器官网直接购买(未使用年中云钜惠活动优惠券)或参与其他活动的订单付费金额不计入统计范围内;

活动对象:便宜云服务器电销客户及渠道伙伴客户可参与消费满送活动,其他客户参与前请咨询客户经理

Support

Basic


Developer

Business

Enterprise

?

Self-service

24/7① access to Billing Center, documentation, and white papers

24/7 access to Billing Center, documentation, and white papers

24/7 access to Billing Center, documentation, and white papers

24/7 access to Billing Center, documentation, and white papers

?

Non-technical support

24/7 via service tickets

24/7 via service tickets

24/7 via service tickets and callbacks

24/7 via service tickets and callbacks

?

Technical support

Free for trial before Sept. 30, 2023

During business hours② via service ticket

24/7 via service tickets and callbacks

24/7 via service tickets, callbacks, and TAM

?

Who can open cases

— —

Unlimited cases/1 primary contact

Unlimited cases/unlimited contacts

Unlimited cases/unlimited contacts

?

Case severity/response time

— —

General guidance   < 24 business hours

System exception   < 12 business hours

General guidance < 24 hours

System exception < 12 hours

Production system exception < 4 hours

Production system unavailable < 1 hour

General guidance < 16 hours

System exception < 8 hours

Production system exception < 3 hours

Production system unavailable < 30 minutes

Core system unavailable < 15 minutes

?

Case handler

— —

Technical engineers

Technical experts

Senior technical experts

?

Best practices

— —
— —
— —

Review suggestions offered by the TAM based on best practices

?

Notifications

Message Center and emails

Message Center and emails

Message Center and emails

Message Center, emails, and callbacks

?

Service ticket management APIs

— —
— —

Available

Available

?

Third-party software support

— —
— —

Configuration guidance and troubleshooting assistance

Configuration guidance and troubleshooting assistance

?

Architecture support

Online courses on HUAWEI CLOUD architecture design

Online courses on HUAWEI CLOUD architecture design

Online courses on HUAWEI CLOUD architecture design

Online courses on HUAWEI CLOUD architecture design

?

Launch support

— —
— —
— —

Cloud infrastructure assurance (limited)

?

Availability check

— —
— —
— —

Analysis of the resource distribution of cloud services, identification of threats to high availability (HA), best practices for cloud service deployment, and usage restrictions on cloud services, and optimization suggestions (limited)

?

Resource monitoring and optimization

— —
— —
— —

Checks on the alarms, loads, and health status of cloud resources, analysis of service scenarios and historical faults based on monitoring results, and optimization suggestions based on HUAWEI CLOUD O&M best practices (limited)

?

Proactive guidance

— —
— —
— —

Designated TAM

?

Operations support

— —
— —
— —

Monthly reports on cloud resource running status and service support as well as optimization suggestions provided by the TAM

?

Training

Online courses

Online courses

Online courses

Online courses

?

Pricing

Free

$26 USD/month

Whichever is greater, either $90 USD

- or -

10% of monthly expenditure for the first $0 USD – $9,000 USD

+

7% of monthly expenditure from $9,000 USD – $72,000 USD

+

5% of monthly expenditure from $72,000 USD – $225,000 USD

+

3% of monthly expenditure over $225,000 USD

(expenditure calculated based on price before discount)

Whichever is greater, either $13,500 USD

- or -

10% of monthly expenditure for the first $0 USD – $135,000 USD

+

7% of monthly expenditure from $135,000 USD – $450,000 USD

+

5% of monthly expenditure from $450,000 USD – $900,000 USD

+

3% of monthly expenditure over $900,000 USD

(expenditure calculated based on price before discount)

① 24/7: 24 hours every day all year round.

② Business hours: 9:00 a.m. to 6:00 p.m. (your local time), excluding holidays and weekends.

③ The following services in the Enterprise support plan are not available in the EU-Paris region: best practices, launch support, availability checks, resource monitoring and optimization, operations support, and notifications.

④ Extra technical support for Basic Support Plans is free for trial before Sept. 30, 2023. To get technical support after this time point, upgrade your support plan.

① 24/7: 24 hours every day all year round.

② Business hours: 9:00 a.m. to 6:00 p.m. (your local time), excluding holidays and weekends.

③ The following services in the Enterprise support plan are not available in the EU-Paris region: best practices, launch support, availability checks, resource monitoring and optimization, operations support, and notifications.

④ Extra technical support for Basic Support Plans is free for trial before Sept. 30, 2023. To get technical support after this time point, upgrade your support plan.

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